IVVR (Interactive Voice and Video Response) Overview :

IVVR(IV2R) systems are designed to improve the customer experience by streamlining calls, and reduce costs associated with human agents and large call volumes.

Target Applications :

  • Voting
  • Video Ringback
  • Video Portal
  • Video Blog
  • Training
  • Sports
  • Organizational Portal
  • Mobile Video
  • Infotainment
  • Gaming
  • Desktop Client
  • Dating
  • Call Center
  • Avatars
  • Adult Contents

A typical IV2R system configuration is illustrated in the diagram. In such a system, a PC server architecture with a TDM card is used. The SurfExpress/PCIe card handles the media processing and an IV2R application runs on the host processor. In such a system, a single PC server with a SurfExpress/PCIe board can support over 1000 voice-only channels or over 220 video-transcoding channels.

SurfExpress/PCIe Specs :
  • PCI Express - single lane
  • 2 x 1000Base-T Ethernet interface (RJ-45) H.100 connector
  • Up to 8 DSPs per board (e.g., C6412/C6482)
  • E1/T1 ports with additional card (4/8/16)
  • Memory
    • 64MB SDRAM per 6412 DSP
    • 128MB DDR2 DRAM per 6482 DSP

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