IVVR (Interactive Voice and Video Response) Overview :
IVVR(IV2R) systems are designed to improve the customer experience by streamlining calls, and reduce costs associated with human agents and large call volumes.
Target Applications :
- Voting
- Video Ringback
- Video Portal
- Video Blog
- Training
- Sports
- Organizational Portal
- Mobile Video
- Infotainment
- Gaming
- Desktop Client
- Dating
- Call Center
- Avatars
- Adult Contents
A typical IV2R system configuration is illustrated in the diagram. In such a system, a PC server architecture with a TDM card is used. The SurfExpress/PCIe card handles the media processing and an IV2R application runs on the host processor. In such a system, a single PC server with a SurfExpress/PCIe board can support over 1000 voice-only channels or over 220 video-transcoding channels.
SurfExpress/PCIe Specs :
- PCI Express - single lane
- 2 x 1000Base-T Ethernet interface (RJ-45) H.100 connector
- Up to 8 DSPs per board (e.g., C6412/C6482)
- E1/T1 ports with additional card (4/8/16)
- Memory
- 64MB SDRAM per 6412 DSP
- 128MB DDR2 DRAM per 6482 DSP
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